Customer service is available via e-mail 24 hours a day, 7 days a week. Please allow one to two business days for a reply from a customer service representative. Email: shop@fairmont.com 

Call toll free: 1 800 866 9566. Please leave a voicemail so that a representative can get back to you as soon as possible. Our phone hours are Monday-Friday 8:30 a.m. - 4:30 p.m. MST

We also have a live chat feature on our website that is available from 8:30am - 4:30pm MST every day.