Frequently Asked Questions about our products and online store
To place an order using fairmontstore.com, simply add the items you wish to purchase to your shopping cart. You can use our product navigation or search for items to add to your cart. Once you have added all the items you wish to order, you can begin the checkout process by clicking on the “shopping cart” link near the top of the page and clicking on the “checkout” button from the shopping cart. Please make sure you are using the proper site based on your shipping destination of the United States or Canada.
Checking out is a simple three-step process.
Step 1: User information
Step 2: Review information and payment information
How are items shipped? What shipping options do I have?
In Canada delivery is based upon location from the delivery center. Should you be in a location that is "out of bounds" for the delivery company additional delivery charges will apply. Please call us at 1-800-866-9566 to get specific costs on delivery if required.
How are shipping costs calculated?
- Spend up to $30.99 and pay $9.50 for shipping.
- Spend $31 to $50.99 and pay $14.50 for shipping.
- Spend $51 to $75.99 and pay $19.50 for shipping.
- Spend $76 to $100.99 and pay $24.50 for shipping.
- Spend $101 to $150.99 and pay $29.50 for shipping.
- Spend $151 to $200.99 and pay $34.50 for shipping.
- Spend $201 to $249.99 and pay $44.50 for shipping.
- Spend $250 and above and receive FREE shipping.
How do I finalize my order?
You will receive an onscreen order receipt and confirmation as well as an e-mail confirmation.
Who is responsible for international duties and taxes?
What is your return policy?
Items are accepted for credit or exchange if returned in new/saleable condition within 30 days of purchase. All returns must be requested by email or phone before returning to us the seller, a refund or exchange will be made as requested by the purchaser at the sellers discretion and upon inspection of the products. Please call 1 800 866 9566 if you have any questions.
Please note that beds, pillows and opened bedding are not returnable, this policy is in place for the protection of all customers.
It is the responsibility of the customer to ensure the items reach us safely, we cannot be held responsible for items lost or damaged in the mail upon return. For items being sent to our Returns department, please be sure to ship your item by insured, traceable mail. This service is offered by USPS, UPS, FedEx and other carriers. Please call 1-800-866-9566 or email firstname.lastname@example.org for our returns information or if you have any questions.
Bay 7, 102 Boulder Crescent
Canmore, AB T1W 1L2