Mattress & Box Spring Sales Condition - Fairmont Store Canada
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Mattress & Box Spring Sales Condition

Mattress & Box Spring Sales Condition

The Fairmont Bed is made exclusively for Fairmont Hotels and their guests.

While individual beds may vary in each Fairmont Hotel, The Fairmont Bed that you are purchasing is the approved and updated model. By agreeing to these terms you are acknowledging that you may be receiving an updated bed from the bed that you last experienced at a Fairmont Hotel.

If you are purchasing a Queen size bed set, your agreement of these sales conditions verifies you have properly selected a regular Queen set or a Queen Split set (split Foundations to fit through narrow entrances, hallways, stairwells, etc.)

The bed includes a Mattress and Foundations only and should fit in a Standard Bed Frame or between the rails of the Head and Foot Board.

Your Fairmont bed carries a full ten year non pro-rated warranty for defects in material or workmanship and this will only apply where law tags are still attached to the mattress.

The Mattress and Foundation must have a Bed Frame with a center support. Warranty claims will not be honored if the bed does not have a center support.

After completing your order online you may expect to receive an email within 24-48 business hours (Mon.- Fri.) from a Fairmont Store representative, that will go over the details of your order. Please check your junk/spam folder and your inbox during this time. The delivery service will call to set up delivery within 4-10 weeks.

The cost of delivery is included in the price of the mattress unless you are in a remote area as decided by the delivery company – additional charges may be applied. Your location and any additional charges will be reviewed before a Fairmont team member contacts you to confirm your bed order. Some areas are undeliverable and you will be notified via a phone call to discuss any options available to you. If you have questions on this, please call 800-866-9566 and we can get you a quote for additional delivery costs. Deliveries are made Monday through Friday, between 9am and 5pm. When you receive a call from the delivery company to set up the delivery appointment, they will advise the day of delivery to your area. You will be provided a 4-5 hour window of availability. Saturday deliveries maybe possible at the discretion of the delivery service provider. 

Prior to signing for the delivery of the bed, it is important that you inspect the Mattress and Foundation carefully, looking for damage that may have occurred during shipping. Should anything arise please note it on the delivery documents before signing and keep the paperwork for your records. While this does not happen often, if there is any type of damage, it is important that you contact us immediately to let us know of the damage so that we can get you a new Mattress as soon as possible.

If you will not be home and someone else will be receiving the bed, please leave the inspection instructions with the person who will be signing for the bed.

We recommend that you do not remove the old bed until you have received your new bed in the event of any last minute delays with your delivery.

Once the representative finalizes your order we will complete the order, send it to Sealy and your bed will be put into a production schedule.

Please note: It is your responsibility to assemble the Bed Frame prior to the scheduled delivery of your Mattress and Foundation. The delivery company is not responsible for this assembly. If you have ordered a bed frame with us it will come with your mattress and the delivery company will assemble it. 

Please note: If you cancel your Bed order, you will be subject to a 50% restocking fee.

Please check your email order confirmation carefully to make certain that your order is correct. If there are any errors, please contact Customer Service immediately.


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