Items are accepted for credit or exchange if returned in new/saleable condition within 30 days of purchase. A refund or exchange will be made to the purchaser upon request. Please note that beds, pillows and opened bedding are not returnable items.

For items sent to our Returns department, please be sure to ship your item by insured, traceable mail. This service is offered by USPS, UPS, FedEx and other carriers. Please include a note with your address, email and phone number along with your instructions and a copy of your sales receipt or packing slip, and send to:

Fairmont Store
Attn: Returns
Bay 7, 102 Boulder Crescent
Canmore, AB T1W1L2